Refund policy

Via Neapolis wants you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return any UNUSED products.

Before sending any products back, please make sure that all the following conditions have been met:

1. To start a refund please write to support@vianeapolis.com.

2. A shipping label will be emailed to you.

3. Returns must be requested within 14 days of delivery date and items must be received in our warehouse within 21 days of package delivery date.

4. The product you wish to return must be unused, unworn and in the same conditions in which it was received, must have all labels and tags still attached and intact, must be returned with all parts and accessories, must be sent in its original packaging. In case our box is no longer available, you may use another type of packaging suitable for the shipment of our items.

5. Please note that customized and personalized items and items labeled as FINAL SALE cannot be returned.

If all these conditions are met, Via Neapolis will refund the value of the returned items. Returns are always free for USA. For non USA customers Via Neapolis will refund the value of the returned items minus any  shipping costs. We will not issue any refunds for returns that do not satisfy all the conditions indicated above. Those items will be returned to the client.

Refunds are processed within approximately 7 business days of receipt of your merchandise. The refund will be processed towards the same payment method used for the original purchase.

CANCELLATION POLICY

It is always possible to change and/or cancel your order before the product is shipped. However, please note that fees might apply when you request the cancellation.

In fact, many of our products are handcrafted just for you by our artisans upon your order to ensure the most sustainable production and avoid any fashion waste. This means that once you place the order, the artisan will buy the material needed to make it and start the crafting process.

Any cancellation request submitted after 24 hours from purchase of an item will be subject to a cancellation fee up to 15% since the crafting process of your unique piece will have already started. We aim to guarantee that in case of order cancellations, all transaction fees and crafting costs already incurred by the artisan are covered.

However, please note that return service is available. You can find more information in our Refund policy above.